Refund policy

All goods sold are non-exchangeable and non-refundable, unless otherwise stated below.

Returns

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Returns are only accepted for defected items or items grossly misrepresented in product listings
  • Some items such as personalized or custom-made products, may not be eligible for return or exchange unless they are damaged or defective.
  • To complete your return, we would also require a receipt or proof of purchase.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original method of payment unless otherwise specified.

Faulty items (if applicable)

  • If there are any errors in the personalised item on our end, we will refund or exchange your faulty personalised item with a new item.
  • However if there are any errors in the personalised item on buyers end, there will be strictly no return or refund provided.


Sale items (if applicable)

  • Sale items are not eligible for return or exchange.


Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 190 Woodlands Industrial Park E5 #07-17, Singapore 757516.

Shipping

  • To return your product, you should mail your product to: 190 Woodlands Industrial Park E5 #07-17, Singapore 757516 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.